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7 Tips to Ensure High Customer Engagement
Conducting Your Customer Research through an Online Community By Edward Chatham UK Head of Market Research at Questback for www.customerexperiencemagazine.co.uk The concept of Market Research Online...
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AI, from A to Z
Three predictions for the future of Artificial Intelligence (AI) in customer service Artificial Intelligence, or ‘AI’ for short, has the potential to radically improve the way that many businesses...
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Fewer than 1 in 10 People Spend More than £1,000 Via Mobile Devices
Three Easy Steps for Improving Success Rate with Hesitant Mobile Customers by Ross A. Haskell, Sr. Director of Products, BoldChat, LogMeIn For consumers, mobile phones and tablet devices have become a...
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Help us support Barnardo’s at the UK Digital Experience Awards
By Sarah Jenkinson, PR & Comms Manager at Awards International We are proud to have Barnardo’s as the charity partner for our Awards so that we can support them in their work to transform the lives...
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A Professional Consultation with Digital CX’s Leading Experts
There’s more to the UK Digital Experience Awards than winning. Yes, it’s nice to win. But it’s invaluable to have your work reviewed and assessed by an independent panel of expert judges. Their...
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Presenting at the UK Digital Experience Awards? Here’s our 10 Top Tips to...
The UK Digital Experience Awards 2015 is approaching fast. The Finalists have been announced so now’s the time to start preparing that all important presentation and make sure it’s an excellent as your...
View ArticleWinners of the UK Digital Experience Awards 2015 Announced
Earlier today, over 400 digital and customer experience professionals gathered together at the Park Plaza in London, eager to find out who would be announced as the winners at the UK Digital Experience...
View ArticleTechnological Convergence to Redefine CX in 2016
What’s the future look like for CX and technology? Omnichannel CX firm Genesys Telecommunications says smart marketers will merge three tech trends to deliver improvements in customer experience. The...
View ArticleOpportunities Abundant in Digital CX
Forty to 45 percent of European companies are investing in mobile, online, and social channels to interact with customers, but most say they’re still at an early developmental stage with respect to...
View ArticleFive Key Questions to Improve CX
The user interface is a key element of any digital system, particularly intelligent systems that run on mobile devices or over the web. The market has responded to the growing importance of UX with a...
View ArticleHow British Gas Shook Things Up With #NoPlaceLikeHome Campaign
British Gas evolved its “Planet Home” campaign with a new TV spot called “No Place Like Home,” with narrated poetry and a lot of furry animals. The ad shows animals and humans who are going to bed at...
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Email Addiction: Why Some Companies Are Banning Emails
Email statistics in numbers: 3.3 billion people on the planet have an email account 144.8 billion emails are sent daily 121 is the average number of emails an office worker receives each day 23% of the...
View ArticleThis Is What You Need To Know About Microsoft Buying Linkedin
It’s not easy to surprise people nowadays. Crises, revolutions, things Donald Trump says… Sometimes it really seems we have seen it all. But when Microsoft announced that it paid $26.2 billion to buy...
View ArticleHow ORM Helped Great Western Railway Improve Digital Customer Experience
ORM was awarded a trophy at the UK Digital Experience Awards 2015 in the exciting Business Transformation category for its work with Great Western Railway. The two companies first partnered in 2013,...
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Mobile Operator Where Customers Are The Boss
Welcome to Giffgaff, a UK Mobile Virtual Network Operator. Giffgaff’s unique feature is that customers can order a free SIM card to put into any phone. With SIM card, customers receive a flexible...
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iPhone 7: Hottest New Leaks Everyone Is Talking About
“What we want to do is make a leapfrog product that is way smarter than any mobile device has ever been, and super-easy to use. This is what iPhone is. OK? So, we’re going to reinvent the phone” Steve...
View Article7 Digital Experts To Follow On Twitter
In today’s world of information, following the right sources is crucial. Twitter is a fantastic source of information. Especially because every tweet is 140 characters long. This allows you to quickly...
View ArticleInstagram Posts Can Now Be Scheduled Via Buffer
As you may know, Buffer is one of the most used social media apps. Over million people use Buffer to schedule Facebook, Twitter, Linkedin, Google Plus and Pinterest posts. From now on, you can also use...
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Pokémon Go: How To Apply Its Success To Your Business
You are probably tired of hearing about Pokémon Go. You also probably heard stories about people hunting Pokémon in hospital rooms, offices and parks. One teenage girl even found a dead body while...
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5 Step Beginner’s Guide To Instagram Ads
Since its launch in May of 2010, Instagram took the world by storm. Today, Instagram welcomes 400 million visitors monthly. Instagram offers sponsored posts that are set up in a similar way to Facebook...
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