How to Include Social Media in Your Customer Experience Strategy
Many companies use social media and social tools today. While 86% of companies know how to use social tools, only 41% use social tools for communication with customers. The questions needs to be asked:...
View ArticleLEGO – Building Valuable Digital Customer Experiences
This article was re-published from Socialbakers LEGO is one of the world’s most valuable global brands and toy makers. They’ve taken that success to social media, and we wanted to find the best social...
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Top 7 Free And Open Source CRM Solutions
Customer relationship management or CRM is an effective tool for managing interactions with customers. The main goal of a good CRM is to enhance and improve the customer relationship with your...
View Article5 Miracle Tools That Will Help You Fix Every Customer Complaint
Customers will return to companies that resolve a complaint in their favour 70% of the time. 82% of people stopped buying from a business after facing poor customer service. 31% of people will share...
View Article15 of The Most Inspiring Business Videos on YouTube
Clips, tips and video bits on how to succeed in business. YouTube is filled with inspirational videos of all types, including business videos that inspire other people to succeed. Take a look at 15 of...
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We Need to Talk About Snapchat (For Business)!
Although several years old, Snapchat is a relatively new social network. In the last two years, however, it came barging in growth-wise. Snapchat allows real-time video and photo transmission, but in a...
View ArticleThis Year’s Addition: An Expert Review of the Awards Entries Provided By...
This year, the finalists for the Best Online User Experience in B2B and B2C category of the Digital Experience Awards (DXA) are in for an exciting new bonus. They’ll be receiving independent feedback...
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5 Ways to Network for New Business Opportunities
Even if you are providing the most amazing service or product, you are basically doomed without networking. In theory, every entrepreneur knows how important networking is. But in reality, building...
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Top 5 Tips For Getting The Recognition For Your (Team)Work
Working in a team became a corporate trend in the early 1990s. Companies assigned more responsibilities to teams, rather than individuals.Yet, most recognition management systems still rely on reward...
View ArticleTune into Apple’s iPhone 7 live blog today: Start time, where to watch and...
There has been a lot of speculations about new iPhone 7. The latest leaks revealed some rumours about design, functions and even some groundbreaking changes. However, nobody really knows what is the...
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Sainsbury’s changed its ‘On The Go’ meal deal and customers are NOT happy...
In tough times like these, social media is the best platform for letting your anger out #mealdeal #RIPtastethedifference After Sainsbury’s removed Taste the Difference options from its £3 meal deal,...
View Article7 Things Good Managers NEVER Do
Finding good workforce is never easy. On the other hand, you can often hear managers complaining about their best employees leaving. Needless to say, having good people quit is very disruptive and...
View ArticleLEGO – Building Valuable Digital Customer Experiences
This article was re-published from Socialbakers LEGO is one of the world’s most valuable global brands and toy makers. They’ve taken that success to social media, and we wanted to find the best social...
View ArticleInternet Trends: Five Steps to Going Digital
What Does Digital Customer Service Mean to You? These days we live in an ‘always on’ society and business is being carried out all the time, day and night, every day of the week and in every time zone...
View Article5 Tips for Retailers to Make Best Use of Mobile Wallets
Mobile wallets are fast becoming the preferred method of payment, especially among millennials. This is great news for retailers since they allow for the consolidation of all the things that we use on...
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9 Google Pixel Features that Can Compete with iPhone 7
On October 4, Google has finally unveiled its new flagship smartphones: The Google Pixel and the Pixel XL. According to the latest leaks, the 5-inch Pixel and the 5.5-inch XL have better screens,...
View ArticleOnline Shopping Habits Surprise UK Retailers
Shopping habits are not evolving as fast as some retailers – and pundits – may perceive. Research reveals that consumers not only still prefer laptop and desktop devices when it comes to online...
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What’s happening to Customer Experience Analytics?
As marketers and digital business owners, we have the unique opportunity of exercising both sides of our brain on a daily basis. By striking that strategic balance between form & function, tech...
View ArticleMeet Epos Now, the Creator of the UK’s First POS AppStore
Epos Now is an electronic point of sale (EPOS) provider, securing profitability of SMEs in 109 countries. Creator of the UK’s first POS AppStore, Epos Now beat off a host of corporate competition to be...
View ArticleGartner’s Top 10 Strategic Technology Trends for 2017
Gartner, Inc. highlighted the top technology trends that will be strategic for most organisations in 2017. Analysts presented their findings during the sold-out Gartner Symposium/ITxpo, which was...
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